Nationwide Insurance: Houk Insurance Group

Reviews

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  Worst experience ever! Working with this business has been the most nightmare experience ever. When I first signed up for a policy, they did my paperwork incorrectly, which should have been a sign when I had to sign new paperwork. Afterwards, I had a policy which was supposed to be from February 2016 - February 2017. I was still billed in March of 2017. I tried to communicate with the gentleman who issued the policy, but his email kept bouncing, so I assume he no longer works for the company. After not being able to get in touch with rep, I called the main Nationwide number after being billed, once again for April of 2017. They sent me DocuSign paperwork to confirm the policy is cancelled. Once more, I was billed for this policy in May, June, July, and so forth, to the point where I actually had to CANCEL my business bank account. I received a call from the Houk office stating my policy is overdue, at which point I had to explain this entire scenario again to Laura. I was told that I would be issued a refund check, so I gave Laura my address, which at this point is in an entirely different state. Today I received not a check, but a BILL for $300 that also includes returned check and insufficient funds fees. This policy was for one year, I've cancelled with two different reps besides my own who disappeared, and I am STILL being billed. At this point I have no choice but to file additional complaints.
  By Danielle Martin, June 22, 2017

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